Français Home Parts & Support Troubleshooting My product, part, problem is not listed Troubleshooting My product, part, problem is not listed I can't find my product I can't find my product listed on the site. Go back to the category page If your product is more than five years old, it might be discontinued. Try this: go back to the category page for your product (ie, kitchen, bath, etc). At the top of the page, check the box that says "Show Discontinued." This will show both active and discontinued items. Check label on product If you're not seeing your product, you can also try checking under the sink to see if your product has a label on either the supply line or the shank. If the label is there, find the product number. Once you have the product number, try typing it into the search box at the top of the website. Still can't find your product? If you still can't find your product on the site, please reach out so that we can help you identify your product and solve your problem. Take some clear photos and submit a question to our team. I can't find the right part I can't find the part I'm looking for on the site. Look up the product First, let's make sure the part is still current by looking up your product. Do this by either typing the part number or name into the search bar at the top or browsing through the appropriate product category page (ie, bath, kitchen, etc). (Note: if your faucet is older, make sure to check the "Show Discontinued" box at the top of the category page). Click on "Installation & Support" If you find your product, go to its product page and click "Installation & Support." Click on "Parts Diagram" Under "Installation & Support," click on "Parts Diagram." Click on part In the list, find the part that you need and click on it. This should take you the parts page. Still can't find the right part? If you still can't find the right part, please reach out so that we can help you identify your product and ID the part you need. I don't see my problem listed My problem isn't listed on the site. Contact Pfister We have a dedicated team ready to help you solve your problem! Hey there, we’re sorry to hear that you’re having issues with your Pfister faucet. We know it’s frustrating when something doesn’t work how it’s supposed to, but the good news is that there may be an easy fix to get you back up and running. Review the information below and follow the links to find your specific model if you need to figure out what parts you need to order. And if at any point you feel lost, don’t hesitate to contact our customer service reps to help walk you through it. If you need to replace a part... Find your faucet to view a full parts list View all possible matching faucets to find your specific model. Then view the full parts diagram to identify the correct part numbers to order. Find your product Contact us to help ID your faucet for you. If you’re not sure what to do next, send us a photo of your faucet and we’ll identify it for you. We can usually get you an answer within 24hrs. Contact Pfister  No Common Models Found Still Have Questions? We’re here to help. Contact Us Consumer Service 1-800-PFAUCET (1-800-732-8238) 7:00am to 4:00pm PST, Mon-Fri6:30am to 2:30pm PST, SatClosed Sunday and major holidays Pfister Updates Sign up for Pfister updates to stay informed about new products, promotions, and the latest trends and styles and you’ll be entered to win a sweet $250 Visa gift card*. Opt-in to Win SIGN ME UP! Kitchen Kitchen Faucets Specialty Faucets Accessories Bath Bathroom Faucets Tub & Shower Shower Components Hardware & Accessories Valves @ ASSA ABLOY Part of ASSA ABLOY Web Accessibility Privacy Policy Terms & Conditions Site Map Linkedin Facebook Twitter Pinterest YouTube Instagram Pfister is dedicated to help you with your faucets issues. If you don't see your products, parts, or issues listed in our website, please give us a call or send us your question, we are here to help you. With your help, we will keep adding helpful tips here in our brand new website.