I Have a Leak (kitchen)
Hey there, we’re sorry to hear that you’re having issues with your Pfister faucet. We know it’s frustrating when something doesn’t work how it’s supposed to, but the good news is that there may be an easy fix to get you back up and running.
Review the information below and follow the links to find your specific model if you need to figure out what parts you need to order. And if at any point you feel lost, don’t hesitate to contact our customer service reps to help walk you through it.
Leak at Spout
Problem: It is leaking/ dripping from the spout when I turn off the water
Solution: Clean Cartridges Gasket
Remove Cartridge
Let's start by going under your countertop and turning off the water to your faucet at the angle stops. Next, we'll remove the cartridge by taking off the faucet's handle(s). Using a 3/32 Allen wrench, you will undo the set screw(s) then remove the dome cap by unthreading it counter-clockwise. Finally, remove the retainer ring by unthreading it counterclockwise.
Clean Gaskets then Re-install the Cartridge
Using a soft damp cloth, wipe down the cartridge gaskets to remove any debris.
Reinstall the cartridge by reversing the first steps.
Test for Leak
Turn your water back on and check if the dripping has stopped. If it has not, it may be time for a new cartridge.
Still leaking? Call Pfister
Call us at 1-800-
Send us your question.
Leak at Sprayhead
Problem: It is leaking/ dripping from the sprayhead
Identify sprayhead
Call Pfister for replacement
Call us at 1-800-
Send us your question.
Leak at Hose
Problem: It is leaking/ dripping where the hose connects to the sprayhead
Tighten connection
Look for leak
Still leaking? Call Pfister
Call us at 1-800-
Send us your question.
Leak Under the Counter
Problem: It is leaking/ dripping under the sink
Diagnose location
Let's see where your leak is coming from first.
Leaking at angle stops
Try to tighten the supply lines to the faucet to see if that helps. Using a crescent wrench, twist the quick connects clock-wise to ensure a secure fit.
Leaking from Hose
If the hose is leaking from it's lining, you may need a new hose.
Leaking at the underbody
Make sure the connections are tight and secure to the countertop
For pull outs and pull down faucets, pull down on the spray hose connection to the faucet (or tighten this connection if yours is threaded on) and make sure it will not disconnet and is secured/tight. For a two handle or single control faucets with a sidespray, pull down on the sidespray hose and make sure the diverter connection will not disconnect and is secured/tight.
Check Connectors
If the connections are tight and water is still leaking, you may need a new hose.
Still leaking? Call Pfister
Call us at 1-800-
Send us your question.
Leak At Handle
Problem: It is leaking/ dripping under the handle
Remove handle and dome cap
Tighten retainer ring
Reinstall handle
Test for leaking
Still leaking? Call Pfister
Call us at 1-800-
Send us your question.
If you need to replace a part...
Find your faucet to view a full parts list
View all possible matching faucets to find your specific model. Then view the full parts diagram to identify the correct part numbers to order.
Contact us to help ID your faucet for you.
If you’re not sure what to do next, send us a photo of your faucet and we’ll identify it for you. We can usually get you an answer within 24hrs.
Get specific support and parts info for your faucet
Common Models
Consumer Service1-800-PFAUCET
(1-800-732-8238)
7:00am to 4:00pm PST, Mon-Fri
6:30am to 2:30pm PST, Sat
Closed Sunday and major holidays